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United Kingdom

Home-care agency software — rotas, visit logging and records in one place

Meridianstacks builds custom software for UK domiciliary care agencies — the rota, the carer app, the visit and medication records and the family portal in one system you own outright. It supports the records and audit trails inspections ask about; your registered manager still owns compliance. Your matched hub is Lagos (UTC+1) — a 0–1 hour offset, so our engineers share your full working day — and you get it at a fixed price in pounds, billed by milestone.

In short

Care agency software replaces the rota spreadsheet, the paper visit sheets and the reconciliation headache with one system: a rota that respects travel time and continuity of carer, a carer phone app for visit check-in and records, incident and medication logging, a family portal, and payroll-ready timesheets. Meridianstacks builds it custom from £7,000, you own all the code, and UK GDPR is handled from day one. It supports your compliance work — it does not replace your registered manager.

What it does

Built around the day a care agency actually runs

Rota that respects reality

Schedule visits with travel time between calls, continuity-of-carer preferences, and clash detection — so the rota you publish is one carers can actually deliver.

Carer app with offline records

Check in and out of visits, work through task lists, and record notes and medication administration on a phone — recorded in a client's home even with a weak signal, synced when it returns.

Records & incidents

Time-stamped visit and medication records, incident logging, and body-map/notes fields — the audit trail an inspection asks to see, produced from delivered care, not reconstructed after.

Family portal

Optional family access to the visits that happened and notes you choose to share — cutting the daily "did the carer come?" calls, under permissions you control.

Payroll & invoicing figures

Because visits are timed at check-in and check-out, timesheets and client-billing figures come from actual delivered care — payroll-ready, not a spreadsheet to reconcile by hand.

Training & document tracking

Track carer training, DBS and document expiry with reminders, so nothing lapses quietly — record-keeping support your compliance work relies on.

Cost to build care agency software in the UK

Indicative cost — local agency vs Meridianstacks

BuildPer-client care SaaSTypical UK agencyMeridianstacks
Focused rota + visit appPer-client/mo forever£20,000–£40,000£7,000–£13,000
Team platform (automation + reporting)Grows with headcount£35,000–£70,000£13,000–£24,000
Platform + carer mobile app & integrationsNot available£50,000–£120,000+£18,000–£36,000
Ongoing support (monthly)Bundled in the per-client fee£1,500–£4,000£600–£1,800

Prices published from our Open Price Book (v1.0 · July 2026 · next review October 2026). All prices exclude VAT.

Custom vs per-client SaaS

You stop paying more every time you grow

Per-client care platforms charge a fee that climbs with every package you win — so growth costs you more, forever, and your data and workflow live on someone else's terms. A custom system is a fixed build you own: it fits how your agency actually schedules and records care, and the price doesn't rise because you took on more clients.

  • Fixed price in pounds — agreed before work starts
  • You own the code & data — no per-client licence creep
  • UK GDPR built in — DPA + IDTA, hosting you control
  • Supports compliance — records and audit trails, not a compliance claim
  • Milestone billing — you pay for delivered work
An honest word

When off-the-shelf is the better buy

If you run a handful of clients and an established care SaaS covers your workflow, stay on it — a custom build isn't worth it at that size. Custom pays off when the per-client fees have become a real line item, when the tool fights your workflow, or when you need something (a bespoke funder report, an integration, a family experience) the SaaS won't do. We'll tell you honestly which side of that line you're on.

Questions & answers

Care agency software — FAQ

How much does care agency software cost to build?
Meridianstacks builds custom care agency software from our published Custom CRM bands, ex VAT: a Focused rota-and-visit tool is £7,000–£13,000, a full team platform with automation and reporting £13,000–£24,000, and a platform with a carer mobile app and deep integrations £18,000–£36,000. Every project is quoted as one fixed price in pounds before work begins, billed by milestone.
Does this make our agency CQC compliant?
No software makes an agency compliant — your registered manager owns compliance. What good software does is support it: clear audit trails, complete and time-stamped visit and medication records, incident logging, and training-expiry tracking, so the records inspections ask about are accurate and easy to produce. We build the tooling; you run the service.
How does the carer app work without a signal?
Carers check in and out of visits, complete task lists and record notes and medication administration on their phone. The app is built to hold records made offline in a client's home and sync them when a signal returns, so a weak connection never blocks a visit record.
Can families see updates?
Yes, if you want them to. An optional family portal shows the visits that happened, tasks completed and any notes you choose to share — which cuts the daily "did the carer come?" phone calls and builds trust with families, under permissions you control.
Will it produce payroll and invoicing figures?
Yes. Because visits are checked in and out with time stamps, the system produces payroll-ready timesheets and client-billing figures from the actual delivered care, rather than from a separate spreadsheet that has to be reconciled by hand.
How is personal and care data protected under UK GDPR?
Care data is special-category personal data, so we treat it that way: the system runs in hosting accounts you control, we sign a UK-GDPR / ICO-compliant Data Processing Agreement with an IDTA for any transfer, and we build retention rules, access controls and export/erasure workflows in from the start. Read our DPA before you commit.
Do we own the software?
Completely. You own the source code, the IP and the repositories from day one under UK-law contracts. There are no per-client licence fees that grow as your agency grows, and no lock-in — the whole codebase is yours to take.
How do we get started?
Book a free 30-minute scoping call in UK hours. Tell us how your agency schedules, records visits and runs payroll today, and we send back a fixed price in pounds, a realistic timeline and the senior engineers who would build it. Billing is by milestone — you pay for delivered, accepted work.

Get a fixed quote for your care agency system — in pounds.

Book a free 30-minute scoping call with a senior engineer, in UK hours. Honest answer on scope, timeline and cost — no obligation.

Book a free scoping call →
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